Emergency Plumbing: What to Do When a Pipe Bursts

A plumbing emergency can cause thousands of dollars in water damage within minutes. Knowing exactly what to do while waiting for SM Plumbing's to arrive can make a major difference. Call (346) 776-0337 immediately — we answer 24/7.

Step 1: Shut Off the Water Immediately

Locate your main water shutoff valve — usually found near the water meter (often in the front yard or utility box), under the kitchen sink, or in the garage. Turn it clockwise to close. If you cannot find the main shutoff, turn off the valve at the fixture causing the problem.

Know your shutoff locations before an emergency happens. Walk through your home today and locate the main shutoff and individual fixture shutoffs.

Step 2: Turn Off the Water Heater

After shutting off the main water supply, switch your water heater to the "off" or "pilot" setting. Running a water heater without water supply can damage or destroy the unit.

Step 3: Stop Using All Drains (Sewage Backup)

If sewage is backing up into sinks, tubs, or toilets, stop using every drain and toilet in the home immediately. Every flush or drain usage pushes more sewage into your home. Do not use any fixtures until a licensed plumber has cleared the blockage.

Step 4: Call SM Plumbing's

Call (346) 776-0337 — our emergency line is answered 24/7 by a licensed technician, not a voicemail. We dispatch the nearest available plumber immediately. With 10 Texas locations, we typically arrive within 1–2 hours.

Step 5: Document Everything

While waiting for our team, take photos and video of the damage — water, flooding, damaged pipes. This documentation is essential for homeowner's insurance claims.

Step 6: Move Valuables

If water is spreading, move furniture, electronics, rugs, and valuables out of the affected area. Place towels to slow water spread toward areas with electronics or wood flooring.